Shipping policy

Shipping Policy

At Aqsa Clothing, we aim to process and deliver your orders safely and on time. Please read the following shipping terms before placing your order.

1. Order Processing

  • Orders are processed after successful order confirmation/payment.
  • Orders are generally dispatched within 1–3 business days.
  • Orders placed on Sundays or public holidays may be processed on the next business day.

2. Delivery Time

Delivery time depends on the delivery location and courier service.

  • Hyderabad: Usually same day delivery thru Rapido or porter ( Paid ) business days
  • Other locations in India: Usually 3–7 business days

These are estimated delivery timelines and may vary due to courier delays, weather conditions, public holidays or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

Any free-shipping offer will be subject to the terms and conditions mentioned with the respective offer.

4. Delivery Address

Please provide a complete and accurate delivery address, including the correct name, mobile number, PIN code and address details.

Aqsa Clothing will not be responsible for delivery delays or failed delivery caused by incorrect or incomplete information provided by the customer.

5. Order Tracking

Once your order has been dispatched, tracking details may be shared with you through the contact details provided at the time of placing the order.

You can use the tracking information to check the status of your shipment.

6. Delayed Delivery

Although we work with reliable delivery partners, delivery may occasionally be delayed due to circumstances beyond our control, including:

  • Courier or logistics delays
  • Weather conditions
  • Public holidays
  • Natural events
  • Incorrect address or contact information
  • Other unforeseen circumstances

We will make reasonable efforts to assist you in case of a delivery delay.

7. Undelivered / Returned Orders

If an order is returned to Aqsa Clothing because of an incorrect address, unavailable recipient, refusal to accept delivery or repeated failed delivery attempts, additional shipping charges may apply if the order needs to be re-shipped.

8. Damaged Package

If you receive a package that appears damaged or tampered with, please record a clear unboxing video from the unopened package until the product is fully visible.

This video may be required for us to investigate and process any eligible exchange request.

9. Contact Us

For any questions regarding shipping or delivery, please contact:

Aqsa Clothing
Shop No. 2, Lower Ground Floor, FM Shopping Mall, Tolichowki, Hyderabad, Telangana – 500008
Phone:7799803912

Note: Delivery timelines are estimates and are not guaranteed. We are not responsible for delays caused by third-party courier services or circumstances beyond our reasonable control.