Refund policy

Exchange Policy

At Aqsa Clothing, we want you to be happy with your purchase. If you receive the wrong size or a product that differs from the product ordered, we are happy to assist you with an exchange, subject to the conditions below.

1. Exchange Period

  • Products can be exchanged within 4 days of delivery/purchase.
  • The product must be unused, unwashed, unworn and in its original condition.
  • Original tags, packaging and the purchase bill/order details must be available.

2. Eligible Exchange

Exchange is available if:

  • You receive the wrong size.
  • You receive a product that is different from the product ordered.
  • The product is damaged or defective upon delivery, subject to verification.

Exchange is subject to product availability.

3. Video Required for Exchange

A clear, continuous unboxing video is required for any exchange request related to the wrong size, wrong product, damaged product, defective product or any difference in the product received.

The video should clearly show:

  • The unopened package before opening.
  • The shipping label and order details.
  • The product received, including its size, colour and condition.

Exchange requests may not be accepted if a proper unboxing video is not provided.

4. Colour Difference

A slight colour difference between the product shown on the website and the product received is common due to lighting, photography, screen settings and shade variations. Such minor colour differences will not be considered a valid reason for exchange.

5. Non-Exchangeable Products

Exchange requests will not be accepted if the product is:

  • Used, worn or washed
  • Damaged after delivery/purchase
  • Missing original tags or packaging
  • Altered, customised or modified
  • Returned after the applicable 4-day period
  • Requested for a slight colour difference caused by lighting, photography or screen settings
  • Submitted without the required unboxing video, where applicable

6. Refund Policy

Aqsa Clothing does not offer refunds. Only an exchange for the correct size or an eligible replacement is available, subject to product availability and approval.

7. How to Request an Exchange

To request an exchange, please contact Aqsa Clothing with:

  • Order number / purchase bill
  • Product details
  • Reason for exchange
  • Clear, continuous unboxing video showing the package, shipping label and product received
  • Photos or additional videos, if required

Our team will review the request and guide you through the exchange process.

Note: All exchanges are subject to verification and approval according to this policy.